Shipping policy

🚚 Shipping Policy

Brand Name: Misnaya Living
Business Type: Enterprise
Last updated: 5 Oct 2025

Thank you for shopping with Misnaya Living. We aim to deliver your products quickly, safely, and efficiently.
Please read the following policy to understand our shipping process, timelines, and related terms.

📦 1. Shipping Coverage

We ship orders across India through reputed courier partners such as Delhivery, BlueDart, DTDC, and India Post.
International shipping is currently not available but may be introduced in the future.

⏰ 2. Processing Time

  • Orders are typically processed within 24–48 hours (Monday to Saturday).

  • During holidays, sales, or festivals, processing may take up to 3–5 business days.

  • Orders placed on Sundays or public holidays will be processed the next working day.

🚛 3. Delivery Timeline

Once shipped, your order will usually arrive within:

  • Metropolitan cities: 2–5 business days

  • Other urban areas: 3–7 business days

  • Remote / rural locations: 5–10 business days

Delivery times may vary due to weather, courier delays, or other unforeseen circumstances.

💰 4. Shipping Charges

  • Shipping is free on all orders across all over India.

  • The exact amount ₹0 will be displayed at checkout before payment.

🔍 5. Order Tracking

After dispatch, you will receive a tracking ID via SMS or email.
You can track your order in real time using the link provided or directly on our website’s “Track Order” page.

🚫 6. Non-Delivery or Missed Delivery

If a delivery attempt fails due to an incorrect address, unavailability, or unresponsive contact number,
our courier partner will make two additional attempts before returning the parcel to us.
Re-shipping may require additional charges.

🧾 7. Damaged or Missing Items

If your package appears tampered or damaged, please refuse delivery and contact us immediately.
In case of partial delivery or missing items, inform us within 48 hours of receiving the order along with photos or an unboxing video for verification.

📍 8. Address Changes

You can request an address change before shipment by contacting our support team.
Once the parcel is dispatched, address modification may not be possible.

🧠 9. GST Invoice

Every order is shipped with a valid GST invoice under:
Brand Name: Misnaya Living
Business Type: Enterprise
GSTIN: 03AMZPN9275B1ZL

📞 10. Contact Us

For queries related to shipping, delivery, or tracking, please reach out to:

Email: support@misnayaliving.com
Phone / WhatsApp: +91 8699139713
Address: Global Hi Tech City Kharar SAS Nagar Mohali Punjab,140301

We’re committed to ensuring your Misnaya Living experience is smooth from checkout to doorstep —
because your comfort deserves reliable delivery.