Refund policy

🔁 Refund & Return Policy

Brand Name: Misnaya Living
Business Type: Enterprise
Last updated: 5 Oct 2025

At Misnaya Living, your satisfaction is our priority.
We take pride in offering premium quality home décor and textile products. However, if something doesn’t meet your expectations, we’re happy to assist with returns or exchanges as per the policy below.

🧾 1. Eligibility for Return / Exchange

You may request a return or exchange under the following conditions:

  • The product is unused, unwashed, and in its original packaging.

  • The return request is raised within 7 days of delivery.

  • The product must have all original tags, labels, and invoice.

  • Items such as used, washed, or customized products are not eligible for return.

  • In case of damage, defect, or wrong item, please report within 48 hours of delivery with photos/videos of the parcel and product.

📦 2. Non-Returnable Items

Certain categories cannot be returned due to hygiene and safety reasons:

  • Used or washed bedsheets, pillows, or comforters

  • Products purchased on clearance or marked as “Final Sale”

  • Customized or made-to-order items

🚚 3. Return Process

  1. Contact us via email (support@misnayaliving.com) or WhatsApp (+91 8699139713) with your Order ID and reason for return.

  2. Our support team will verify eligibility and share return pickup details.

  3. Once the item reaches us and passes inspection, your refund or exchange will be processed.

💳 4. Refund Method

  • Refunds are initiated to your original payment method within 5–7 business days after product inspection.

  • For Cash on Delivery (COD) orders, refund will be issued as store credit or bank transfer after verification.

  • If you opt for an exchange, the replacement item will be shipped once the original item is received.

🚛 5. Return Shipping Cost

  • If the return is due to a defect, damage, or wrong item, we cover the return shipping cost.

  • For size, color, or preference-based returns, the customer may need to bear a small return courier charge, which will be deducted from the refund.

🕒 6. Order Cancellations

  • Orders can be cancelled within 12 hours of placement if not yet shipped.

  • Once dispatched, cancellation requests cannot be processed.

  • In case of cancellation, a full refund will be issued to the original payment method.

🏷️ 7. Exchange Policy

  • Exchanges are subject to stock availability.

  • If the requested product is out of stock, you may choose a refund or store credit of equal value.

📞 8. Contact Us

If you have any questions about your return, refund, or exchange:

Brand Name: Misnaya Living
Business Type: Enterprise
Email: youremailID
Phone / WhatsApp: yournumber
Address: YourBusinessAddress
GSTIN: yourGSTnumberifavailable

We aim to make your shopping experience as seamless and satisfying as possible.
Thank you for choosing Misnaya Living — where comfort and trust go hand in hand.